Resilience in FinTech: Creating Great Customer Experiences During COVID
An online conversation with two FinTech leaders.
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Jun 5, 2020
How Resilient Are We? An Online Conversation
An online conversation on business resilience beyond the current crisis.
Apr 28, 2020
And What About the “New Normal”?
When the earthquakes hit Mexico in 1985 I was on my first day of autumn break.
Mar 19, 2020
Sustainable vs. regenerative business models: Creating resilient growth
Search the term “sustainable value”
Photo by Joshua Lanzarini
Mar 12, 2020
“Sustainability is so 2019.”
“Sustainability is so 2019.”
Image: Naitian Tony Wang
Feb 24, 2020
Times are changing. So is Scansion!
We're up to something new!
May 3, 2018
The Pulse of American Culture
By Salvador Acevedo, VP of Culture Strategy A few years ago, a good friend of mine wrote a genius blog post titled “the abuela is the...
Jan 29, 2016
Human Centered Design Isn't Customer Centered Design
Steve Diller // Over the last few years Customer Centered Design has been popularized (to some extent) in the business community. But...
Jan 13, 2016
Identifying the Relationships Customers Want
Steve Diller // As discussed in earlier posts, we have several choices of relationship types we could develop with customers – top-down,...
Dec 21, 2015
Building the Relationships Customers Want
Steve Diller // In the last blog, I discussed four different types of relationships companies build with their customers: top-down,...
Dec 3, 2015
Building Beyond Experiences
Steve Diller // A businessperson focusing on customers can be forgiven for thinking that "experiences" are what matter most. And for good...
Oct 6, 2015
The Often-Elusive Value of Tech Innovation
Steve Diller // Sitting here in downtown San Francisco, we’re all swimming in a never-ending stream of tech innovations disgorged from...
Jul 16, 2015
If You Want to Transform Your Company, Focus on Just One Thing.
In 1987, Paul O'Neill became the CEO of Alcoa, the aluminum company. At his first meeting with shareholders, who were eager to hear how...
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